Customer Support

what will you do?

– discover and solve stated and not stated customer problems over calls/chats/emails
– proactive in identifying the root cause of the issue and work towards eliminating this cause internally
– manage and resolve issues faced during the customer lifecycle
– work with cross-functional teams to ensure customer satisfaction
– manage customer expectations in terms of what the product can and cannot achieve
– manage account health and identify opportunities to improve product offering
– act as the voice of the customer for other teams within RUCARD, in particular, the product team
– work with cross-functional teams to ensure customer satisfaction
– manage customer expectations in terms of what the product can and cannot achieve
– collaborate with customers and be able to see situations from multiple perspectives.

you should apply if you are:

– Having a minimum of 3 years of customer service experience handling premium/luxury market customers over calls/chats/email
– Open to stretch as per business needs.
– Possessing excellent written and verbal communication skills
– Hungry and humble, low ego and willing to do whatever it takes to succeed
– Thoughtful, curious, and a problem-solver
– Seeing yourself as personable and collaborative, able to work across teams and functions
– Someone who does not need structure, eager to carve their own path