what you will do?

– set up and manage quality processes/activities such as calibrations, daily feedback, sampling, QA dashboards, etc.
– responsible for monitoring the end to end quality audit process
– lead improvement and sustainability of process quality
– assist operations in innovative methods to improve metrics
– analyze quantitative and qualitative data to enhance employee performance
– tackle problems in creative and logical ways and identify effective solutions
– use data/insights to optimize the overall user experience
– create effective working relationships with stakeholders by managing objectives and expectations and ensure data-driven product decisions
– monitor QA productivity and coach them to improve their skills and competencies
– work on identifying root causes for all issues/errors and mitigate by putting preventive actions in place

you should apply if you:

hold 3-4 years of experience leading quality assurance processes in a supervisory role
have experience in both voice and non-voice processes (email, SMS, chat)
have the ability to assess, analyze, resolve and represent complicated concise communication
are proficient with MS Office,

Have a friend who would love this?

Share this with your network

just one last thing

we require your basic details to proceed with the application. this information helps us evaluate your application.

Apply For Metal Cards

Make it exclusive personalised metal card.